Towards a resilience model for ICT startups (Mix method)

Document Type : Research Paper


1 Full Professor, Faculty of Management and Accounting, Allameh Tabataba'i University.

2 Management Faculty - Allameh Tabatabaie university - Tehran - Iran

3 Department of Business Management, Faculty of Management and Accounting, Allameh Tabatabai university

4 PhD candidate, Faculty of Management and Accounting, Allameh Tabataba'i University


Today, we are witnessing the rapid growth of startups and their impact on the economies of countries, but their high failure rates, especially in the early stages of the life cycle, have become a major challenge in the scientific and professional community. The purpose of this article is to develop the resilience model of ICT-based startups throughout their lifecycle. For this purpose, the exploratory mixed research method was used. In the qualitative phase, using multi-case study strategy, purposeful sampling of four startups (PayPing, Achareh, Ubaar, Keshmoon) and theme analysis of data collected from interviews and review of documentation and news in Atlas.ti7 software, the resilience model was extracted. Then, in the quantitative phase, the developed model was evaluated based on the results of 190 questionnaires from the Iranian startup ecosystem and using the partial least squares approach in SMART PLS software. The findings show that the startup resiliency model has three dimensions of challenge (with components of product challenge, technology, team, financial, and legal), action (with components of rotation, value proposition, lean customer, platform building, internal and environmental action), and progressing factor (with key team components and startup ecosystem impact). These inhibitory and auxiliary factors can serve as a guide for startup founders throughout the life cycle.


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